Heritage complies with Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.
Heritage provides free auxiliary aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters and information in other formats.
If you need these services, call the Customer Service number on the back of your card.
If you believe that Heritage has failed to provide services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance in person, by mail, fax, or email with:
Heritage Chief Compliance Officer
One Woodward Avenue
Detroit, MI 48226
If you need help filing a grievance, the Compliance Officer is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health & Human Services Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail, phone, or email at:
U.S. Department of Health & Human Services
200 Independence Ave, S.W., Washington, D.C. 20201
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.