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QUESTION
How does Heritage Vision Plans ensure it will provide quality customer service
ANSWER
No other vision care provider is more responsive to employer and employee needs than Heritage Vision Plans. To ensure quality customer service, we continually monitor our provider network and evaluate customer satisfaction. Our Quality Assurance Program includes managing provider quality through an aggressive internal desktop and on-site provider audit program. Full-time auditors monitor network statistics, claims submissions and customer satisfaction with providers. Periodic site visits are made to network providers as well. Heritage also administers independently audited, quarterly customer satisfaction surveys.
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