FAQQ: How can HVP reduce my company's vision care plan expenses and still increase the value of the benefit itself?
A: Heritage is able to offer increased value by:
A: HVP has a nationwide network of providers that includes major chains, as well as several thousand local and regional vision care firms.
A: Certainly. HVP can "carve out" vision care from your current benefit plan without affecting medical coverage. The transition will be seamless and cost-free to you.
A: Not at all. Generally speaking, most members live minutes from a Heritage network provider.
A: Every company is assigned an HVP vision plan account representative, a knowledgeable person who can answer questions and administer to their needs by either telephone or email. Many questions can be answered via our automated voice response system, available 24/7.
A: Absolutely not. The transition to HVP from your current supplier is seamless and cost-free to you.
A: Definitely. All of our practices and systems are 100% HIPAA compliant.
A: HVP network providers undergo a rigorous initial credentialing process before they can join the network. HVP re-credentials providers every two years. We also conduct on-site audits of network providers.
A: No other vision care provider is more responsive to employer and employee needs than Heritage Vision Plans.
A: Our plans are designed to minimize members' out-of-pocket expenses. Some expenses may be dictated by the plan choice of the employer. Using an in-network provider will always ensure the best value.
A: Once enrolled, members can find a list of HVP network network providers by logging on to the Members section of this website or by calling 888-322-0919.
A: Yes. We invite you to call us at 888-322-0919 for a directory of providers in your area or areas.
A: Enrolled members can log on to their member website and view their benefit plan design. Call center representatives can provide the same information.
A: HVP features an on-going communications program with participating employers that makes their employees aware and appreciative of the vision benefits they are providing.
A: With our nationwide provider network, it's a good bet members can continue with their current provider. If their provider isn't a member of the HVP network, the employee can ask that they be added.