FAQ
Q: How can HVP reduce my company's vision care plan expenses and still increase the value of the benefit itself?
A: Heritage is able to offer increased value by:
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Controlling our costs
Reducing administrative fees
Closely managing our provider network
Maximizing use of technology
Minimizing overhead
Continually improving our processes
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Q: You're headquartered in Detroit. Can you meet the needs of my employees in other parts of the country?
A: HVP has a nationwide network of providers that includes major chains, as well as several thousand local and regional vision care firms.
Q: Our company's vision benefit plan is part of our medical plan. Can you offer your HVP plan without changing other parts of our medical plan?
A: Certainly. HVP can "carve out" vision care from your current benefit plan without affecting medical coverage. The transition will be seamless and cost-free to you.
Q: Will members have to drive far to visit one of your providers?
A: Not at all. Generally speaking, most members live minutes from a Heritage network provider.
Q: Is there someone available at Heritage to answer questions?
A: Every company is assigned an HVP vision plan account representative, a knowledgeable person who can answer questions and administer to their needs by either telephone or email. Many questions can be answered via our automated voice response system, available 24/7.
Q: Will our transition to HVP create more work for our Human Resources Department?
A: Absolutely not. The transition to HVP from your current supplier is seamless and cost-free to you.
Q: Is Heritage Vision Plans compliant with HIPAA regulations?
A: Definitely. All of our practices and systems are 100% HIPAA compliant.
Q: How do you ensure the quality of the vision care your network providers offer?
A: HVP network providers undergo a rigorous initial credentialing process before they can join the network. HVP re-credentials providers every two years. We also conduct on-site audits of network providers.
Q: How can we be sure HVP will provide quality customer service?
A: No other vision care provider is more responsive to employer and employee needs than Heritage Vision Plans.
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We continually monitor our provider network to evaluate customer satisfaction.
Our Quality Assurance Program includes managing provider quality through an aggressive on-site provider audit program.
We make periodic site visits.
HVP also administers customer satisfaction surveys.
We follow up on any provider issue a member may encounter.
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Q: What out-of-pocket expenses will members incur when Heritage administers our vision benefit plan?
A: Our plans are designed to minimize members' out-of-pocket expenses. Some expenses may be dictated by the plan choice of the employer. Using an in-network provider will always ensure the best value.
Q: How can employees obtain a list of HVP network providers?
A: Once enrolled, members can find a list of HVP network network providers by logging on to the
Members section of this website or by calling 888-322-0919.
Q: As an employer, can I find a list of your providers now?
A: Yes. We invite you to call us at 888-322-0919 for a directory of providers in your area or areas.
Q: How can members get information about their benefit plan design?
A: Enrolled members can log on to their member website and view their benefit plan design. Call center representatives can provide the same information.
Q: How can members keep up to date on their benefits?
A: HVP features an on-going communications program with participating employers that makes their employees aware and appreciative of the vision benefits they are providing.
Q: Will members have to change from their current optometrist, ophthalmologist or optician?
A: With our nationwide provider network, it's a good bet members can continue with their current provider. If their provider isn't a member of the HVP network, the employee can ask that they be added.
